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FAQs – Quick Information on Questions Employees Ask Most
Who can access Atkins University?
All full time, part time regular, and part time temporary employees can access the online courses available through the University from any computer with Internet access. Agents and sub-consultants may be granted access for certain mandatory training upon approval by their manager.
When can I use the University?
The University website is available 24 hours a day, 7 days a week for access to information and learning opportunities. Help Desk responses are handled during normal business hours.
What should I do if I can’t log into Manage My Learning from the Atkins University home page? How do I retrieve my password to access Atkins University? See Quick Tech Help
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Can I access the University outside of the company intranet?
Yes, you can reach the University from home or anywhere outside the Atkins network that has internet access. Type http://learn.atkinsglobal.com directly into your browser’s address field. Submit a Help Desk ticket and select “Atkins University” from the drop down menu if you have any issues accessing the Manage My Learning dashboard or an online course.
How do I get access to eLearning?
All current employees are automatically set up to access the majority of online courses. It generally takes 2-3 business days for new employees to be set up with access to Atkins University. New hires will receive an advisory email when their University account is established.
How do I find a course?
Start at the Manage My Learning link in the taskbar above. at the learning dashboard, click "Add New Course" to open the catalog. Use the Search box in the bottom of the catalog window to narrow your search to specific topics, such as "Florida laws," "floodplains," "marketing," or "traffic control." Clicking the course listing in the catalog will display the course description. The Duration data in the description is the amount of continuing education credit that can be earned for the course.
How do I know if I have completed an eLearning course?
When you open the dashboard at Manage My Learning, the "My Courses" section will display pending courses, plus completed courses offered within the firm. Completed courses from vendors are found in the "My Transcripts" section. Click "Print Transcript" to display completed courses that have been reported to the University. Please note: some vendors only report completions once a month.
Will I get a certificate when I complete the course?
Yes, you will print the certificate yourself. For internal courses, you can print the certificate at the completion of the course from My Transcripts. For courses taken through vendor websites, you may print the certificate from your account on the vendor website upon course completion.
What charge number should I charge my time to for training?
All University charge numbers require manager approval prior to their use. Upon approval, please charge your time to the University’s eLearning charge number, z10000040, and Task 01. You can also find a list of the University’s established training charge numbers here.
How can I access limited license courses and materials, such as the PMP, CCM, LEED GA, PE, FE exam preps, and Project Management courseware?
Access to these limited licensed courses must be requested through and assigned by Atkins University. Go to the Manage My Learning dashboard, find the course you want in the "Add New Course" section, and enroll. Clicking the enrollment link will start the approval process to assing you a seat or license for one of these courses. You will receive an email notifying you when access is available.
I took an course outside of Atkins University. How do I add that to my training record?
You can request this course information be added to your transcript through by completing the Request to Record External Training to Transcript for each course then email all information to Atkins University at learn.na@atkinsglobal.com. You will need include a scanned copy of your completion certificate for processing. The completion certificate should include the name of the course, number of hours, completion date and the provider. Upon University approval, your training record will be updated.
How much does it cost to take a course through Atkins University?
All courses provided by the University have been purchased by the firm. There are no additional costs to the employee or your division. If you are asked to pay at a vendor website, PLEASE CONTACT THE UNIVERSITY FIRST.
How can I make sure that I receive credit for a webinar that I attended?
Verify your webinar attendance by manually signing the attendance sheet. The University will maintain all attendance sheets in the event of an audit.
What are the requirements for setting up a training session in WebEx?
Email the University at learn@atkinsglobal.com and provide the date(s) and time(s) for training, start and end time, approximate number of participants, title and purpose of the training session. All requests are fulfilled based on a first-come, first-served basis.
I’m conducting a meeting with multiple attendees. Can I use WebEx to share my presentation?
The University WebEx training rooms are only used for training purposes because it provides documentation required by licensing agencies and associations in case of an audit. For non-training events, Live Meeting should be used.
I completed the training, but I received an email that says I haven’t. Why?
Please check the course menu to ensure each Chapter and lesson within the course is marked as “completed”. You will not be able to complete the course without completing each Chapter. Note, that this also includes the “Introduction.”